Refund & Cancellation Policy

1.1 RMA requirement

No returns will be accepted without a valid RMA number. All RMA requests must be submitted online at techtraders.co.za prior to returning any items for any reason.

1.2 RMA application process

• Complete the RMA application online on our website
• Provide a detailed fault description for defective items
• Include the original invoice number and purchase date
• Our technical department reviews and issues an RMA number
• One RMA number is issued per item returned

1.3 RMA number usage

The issued RMA number must be used as the reference for all matters relating to the return. It authorizes the return of one specific item only.

2.1 General return requirements

All merchandise returned to TechTraders must include:

• All original cables and power supplies
• Complete documentation and manuals
• Original packaging where applicable
• All accessories included with the original product
• A valid RMA number clearly marked on the package

2.2 Return time limits

• Standard returns: 7 days from delivery date
• Defective products: 30 days from delivery date
• Warranty claims: according to manufacturer warranty terms

2.3 Product condition requirements

Returned products must be:

• In original, unopened packaging (for non-defective returns)
• Free from physical damage not related to the claimed defect
• Complete with all components and accessories
• Free from data, software, or personal information

3.1 Standard restocking fee

If any return condition is not met, TechTraders reserves the right to refuse the return, or to charge a restocking fee of not less than 15% of the original purchase price.

3.2 When restocking fees apply

• Incomplete returns (missing accessories, cables, documentation)
• Products returned without original packaging
• Non-defective returns after 7 days
• Special-order or custom-configured items
• Products showing signs of use (for non-defective returns)

3.3 Restocking fee calculation

Fees are calculated based on the original purchase price, condition and completeness of the return, time elapsed since purchase, and market value impact.

3.4 Exemptions

• Defective products under warranty
• TechTraders shipping errors
• Products that fail within the manufacturer warranty period

4.1 Defective product definition

A product is considered defective if it:

• Fails to function as designed out of the box
• Has manufacturing defects affecting normal operation
• Does not meet published specifications
• Fails within the manufacturer warranty period

4.2 Defective return process

1. Contact TechTraders technical support within 30 days of delivery
2. Provide a detailed description of the defect or malfunction
3. Submit an RMA application with fault description within 30 days — we issue an account credit or process a warranty claim
4. Await RMA approval and return instructions
5. Return the product with all original components

4.3 Technical verification

Our technical department will test and verify the reported fault. Products found to be functioning correctly may be subject to return shipping charges, testing and handling fees, and standard restocking fees.

4.4 Resolution options

For verified defective products, TechTraders will offer:

• Exchange for an identical working product
• Store credit for equal value
• Repair service (where applicable)

5.1 Return shipping responsibility

TechTraders is not responsible for the cost of returning products, except where:

• TechTraders shipped the wrong product
• The product was damaged in transit due to TechTraders packaging
• The product is defective due to a manufacturing defect

5.2 Shipping insurance requirements

For your protection, ensure all returned packages are:

• Properly insured for full replacement value
• Shipped via a traceable method (courier services recommended)
• Packaged securely to prevent damage in transit
• Clearly marked with the RMA number

5.3 Risk of loss

TechTraders is not responsible for lost or damaged packages during return shipping. Risk of loss remains with the customer until TechTraders physically receives the returned merchandise.

5.4 Recommended shipping methods

Courier services (DHL, FedEx, UPS), SA Post Office registered mail, RAM Hand-to-Hand, or any tracked and insured shipping method.

6.1 Repair time estimates

Repair times given are estimates only and are not binding on TechTraders. Time is not of the essence of this agreement unless expressly agreed in writing.

6.2 Liability limitations

TechTraders shall not be liable for loss or damage the customer may suffer as a result of:

• Unforeseen costs during the repair process
• Repairs delayed beyond estimated timeframes
• Data loss during the repair process
• Incompatibility issues discovered during repair

6.3 Repair quotations

• Quotations are provided before commencing work
• Customer approval required for repairs exceeding R500
• Minimum diagnostic fees may apply
• Parts replacement subject to availability

6.4 Data backup responsibility

Customers are responsible for backing up all data, removing confidential information, understanding that repairs may result in data loss, and providing necessary passwords or access codes if required.

7.1 Incoming inspection process

TechTraders conducts incoming acceptance inspection as soon as possible upon receipt of returned products:

• Verification of RMA number and return authorization
• Physical inspection for damage or missing components
• Functional testing for defective product claims
• Documentation review for completeness

7.2 Inspection timeline

• Standard returns: 2–3 business days
• Defective product claims: 5–7 business days
• Complex technical issues: up to 14 business days

7.3 Inspection results

Following inspection you will be notified of acceptance or rejection, any applicable charges, the refund amount and processing timeline, and alternative resolution options if applicable.

7.4 Disputed inspections

If you disagree with our inspection results: contact our technical department within 7 days, request the detailed inspection report, consider independent technical evaluation, and escalate to management if necessary.

8.1 Refund methods

Approved refunds are processed via the original payment method (preferred), bank transfer, store credit, or check payment (account customers).

8.2 Refund timeline

• Credit card refunds: 5–10 business days
• Bank transfers: 2–3 business days
• Store credits: immediate upon approval
• Check payments: 7–14 business days

8.3 Refund amounts

Refund amounts may be reduced by applicable restocking fees, return shipping costs, testing or handling charges, and repair costs for damage not covered by warranty.

8.4 Partial refunds

Partial refunds may be issued for products returned with missing accessories, items showing signs of use or damage, products returned outside the standard window, or special circumstances approved by management.

8.5 Non-refundable items

• Custom-configured or special-order products
• Software licenses and digital products
• Products damaged by customer misuse
• Items returned after 30 days without a valid warranty claim
• Products with missing serial numbers or tampered warranty seals